KORG app Help Center

What can I do when I get error messages in KORG Shop?

The solution for an error message appearing in the KORG Shop differs depending on the contents of the message. Please choose the corresponding error message form the menu below to see the resolution method.

If the provided information doesn’t solve the problem, don’t worry. Please contact us here. We are happy to help you.

[Related item]
- Where is the coupon code for KORG Gadget 2 for Mac?
- Where is the coupon code for KORG Collection for Mac/Win?

 


 

1. It is necessary to apply a coupon code to buy this item.

Coupon_Code_E1_2.jpg

This message is displayed when the coupon code has not been applied. If you want to get an upgrade or migration product, it is necessary to input a coupon code.

If you wish to upgrade KORG Gadget, go to KORG ID and get a code from the “Registered Products” page.
If you are an owner of the KORG Legacy Collection and are migrating from korguser.net to KORG ID, please check this site to get a coupon.

- KORG Gadget for Mac: Please check KORG ID.
- KORG Collection for Mac/Win: Please check KORG USER NET.

 


 

2. This coupon code cannot be used for this item.

Coupon_Code_E2_2.jpg

This message appears when the entered coupon code is not valid or does not match with the product. Please confirm that the coupon code matches with the product.

If you wish to upgrade KORG Gadget, go to KORG ID and get a code from the “Registered Products” page.
If you are an owner of the KORG Legacy Collection and are migrating from korguser.net to KORG ID, please check this site to get a coupon.

- KORG Gadget for Mac: Please check KORG ID.
- KORG Collection for Mac/Win: Please check KORG USER NET.

 


 

3. This coupon code has already been used.
 Please confirm in your order history if this item has already been purchased.

Coupon_Code_E3_2.jpg

This message will appear when the entered coupon code has already been used. There is a possibility that this coupon code was already used for purchasing in the past. Please enter your KORG ID and login to KORG Shop. You can check your order history from “My Account.”

If your order history cannot be displayed, please contact us here with the attached coupon code.

- Please confirm the order history KORG Shop | My Page.

 


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