KORG app Help Center

I can't connect the Bluetooth devices even though it appears on the list on my iPhone/iPad.

Tap the "Settings" app and select "Bluetooth".
If the Bluetooth devices is on the list, tap the "i" button, and the select "Forget This Device".
Then try connecting the Bluetooth MIDI again.

 

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    Mário Mendes

    the bluetooth device doesn´t appear on the list

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    Wolfram Luchner

    Not possible to connect MicroKey Air via bluetooth on iOS 13.1.3. Korg should stop selling these midi keyboards as they are not supporting the advertised bluetooth compatibility with iOS devices.

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    N M

    Having the same issue on 13.1.3. The provided solution does not fix it.

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    Mark Woodyatt

    I have a 2018 11” iPad PRO. I purchased a Microkeys Air in January 2019, and had great results with the iOS 11 and 12. I use a wide range of Synthesizer programs, including Korg Module Pro, and the Korg app BLE-MIDI worked perfectly. Up until the recent update to iOS 13.1 and now, 13.2 I had experienced virtually no issues of Bluetooth incompatibility between my iPad, it’s softwares and the KORG MicroKeys Air devices. Currently, I am unable to connect. My question to the support team is this: will the incompatibility issues I, and thousands of other enthusiastic users of Korg iOS and MicroKeys Air products be resolved in a future update? Is this something that can be fixed?
    I purchased the MicroKeys Air specifically to function as my midi Controller for the iPad Pro. The Korg Websites relating to this issue have not been updated to address this issue, and I hope this is an indication that this is only a temporary issue. It would be greatly appreciated to get some feedback from someone on the support team, regardless. I perform in a number of bands, and have a career as a solo artist. One of the best creations that I have released was made possible only through the unique combination of Bluetooth midi and a compatible audio interphase. I use a Yamaha AG06 mixer, which doesn’t have a midi input or output, and it functions perfectly in tandem with the Microkeys to perform and create music, with very low latency. I really love Korg’s products, and have to congratulate you all for the excellent attention you’ve given to updating your Module iOS software, as well as it’s sound expansion packs, Gadget 2, ODYSSEi and more. Finally, if this is not fixable, I would appreciate any support in finding an alternate solution to my, and many other users woes. I am including a track I created using my formerly-functional setup. It seems to me that this might be an issue with Apple’s latest software update regarding a new standard for Bluetooth 4.0 compatibility. As previously mentioned, the website does not have any information about this issue, and I could only find a few user comments that have not yet been addressed, so we’d really appreciate an update, and/or any feedback! Feel free to send me an email directly, if I can be of service in helping troubleshooting this. I am happy to provide any feedback, product testing, and am open to becoming an endorsed artist, as I’ve found Korg’s products to live up to the expectations and quality that my mentor Herbie Hancock so enthusiastically supports. Thanks for your attention to these matters. Sincerely, Mark Woodyatt
    https://soundcloud.com/user-241547113/groov2improv-rough-mix

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    Jocelyn Dang

    Just bought it.
    The link shows in bluetooth midi app,but after I click it to connect,it just doesn't work.
    Mine is iphone8 with ios13.2.2

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