KORG app Help Center

I can't connect the Bluetooth devices even though it appears on the list on my iPhone/iPad.

[Update on December 2nd]

We have released a system update that provides iOS13/iPadOS13 support for the BLE-MIDI (Bluetooth LE) connection functionality of Korg controller products. For details on how to download and install the update, please refer to the link given for each product.

https://www.korg.com/news/2019/112903/

 

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Tap the "Settings" app and select "Bluetooth".
If the Bluetooth devices is on the list, tap the "i" button, and the select "Forget This Device".
Then try connecting the Bluetooth MIDI again.

 

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Comments

  • Avatar
    Mário Mendes

    the bluetooth device doesn´t appear on the list

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  • Avatar
    Wolfram Luchner

    Not possible to connect MicroKey Air via bluetooth on iOS 13.1.3. Korg should stop selling these midi keyboards as they are not supporting the advertised bluetooth compatibility with iOS devices.

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  • Avatar
    N M

    Having the same issue on 13.1.3. The provided solution does not fix it.

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  • Avatar
    Mark Woodyatt

    I have a 2018 11” iPad PRO. I purchased a Microkeys Air in January 2019, and had great results with the iOS 11 and 12. I use a wide range of Synthesizer programs, including Korg Module Pro, and the Korg app BLE-MIDI worked perfectly. Up until the recent update to iOS 13.1 and now, 13.2 I had experienced virtually no issues of Bluetooth incompatibility between my iPad, it’s softwares and the KORG MicroKeys Air devices. Currently, I am unable to connect. My question to the support team is this: will the incompatibility issues I, and thousands of other enthusiastic users of Korg iOS and MicroKeys Air products be resolved in a future update? Is this something that can be fixed?
    I purchased the MicroKeys Air specifically to function as my midi Controller for the iPad Pro. The Korg Websites relating to this issue have not been updated to address this issue, and I hope this is an indication that this is only a temporary issue. It would be greatly appreciated to get some feedback from someone on the support team, regardless. I perform in a number of bands, and have a career as a solo artist. One of the best creations that I have released was made possible only through the unique combination of Bluetooth midi and a compatible audio interphase. I use a Yamaha AG06 mixer, which doesn’t have a midi input or output, and it functions perfectly in tandem with the Microkeys to perform and create music, with very low latency. I really love Korg’s products, and have to congratulate you all for the excellent attention you’ve given to updating your Module iOS software, as well as it’s sound expansion packs, Gadget 2, ODYSSEi and more. Finally, if this is not fixable, I would appreciate any support in finding an alternate solution to my, and many other users woes. I am including a track I created using my formerly-functional setup. It seems to me that this might be an issue with Apple’s latest software update regarding a new standard for Bluetooth 4.0 compatibility. As previously mentioned, the website does not have any information about this issue, and I could only find a few user comments that have not yet been addressed, so we’d really appreciate an update, and/or any feedback! Feel free to send me an email directly, if I can be of service in helping troubleshooting this. I am happy to provide any feedback, product testing, and am open to becoming an endorsed artist, as I’ve found Korg’s products to live up to the expectations and quality that my mentor Herbie Hancock so enthusiastically supports. Thanks for your attention to these matters. Sincerely, Mark Woodyatt
    https://soundcloud.com/user-241547113/groov2improv-rough-mix

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  • Avatar
    Jocelyn Dang

    Just bought it.
    The link shows in bluetooth midi app,but after I click it to connect,it just doesn't work.
    Mine is iphone8 with ios13.2.2

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  • Avatar
    Adrian Lasso

    I just bought a microKEY2 air and I can't connect it to my iPad throught bluetooth. I am very concerned because I see a lot of posts with similar problems and no response from Korg. Any help will be appreciated.

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  • Avatar
    Pavel Vank

    13.2.3 iOS not working nanoKontrol Studio bluetooth .... I will return to the supplier.

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  • Avatar
    Dave Crippin

    It appears this is universal, as my microkey air 61, isn’t connecting (or even recognized ) by my 2017, ipad 12.5” running iOS 13 either. In fact I haven’t heard anyone report success as of Sunday, December 1, 2019. You would think KORG could fix this, but it needs to be addressed by Apple in a future update, and is probably not at the top of the list with this very buggy version.

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  • Avatar
    Omri Farkash

    MicroKEY 37 Air not connecting to iPhone 8 through Bluetooth on iOS 13, also not on previous versions in the past 2 months. A real shame I bought a product that worked for a day.

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  • Avatar
    Adrian Lasso

    Hi guys,
    Great news for all of us, korg has released an update to microKEY's Air firmware.
    I installed and works fine on my iPad.
    https://www.korg.com/us/support/download/product/0/530/#software

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  • Avatar
    Omri Farkash

    Hey Adrian,
    Thanks for the update. Do you know if the update somehow is installable on iPhone as well? Didn't find an option on the link :(

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  • Avatar
    Adrian Lasso

    Hi Omri,
    The update is for the keyboard's internal software (firmware) so, I think it will works in any ipad or iPhone.
    When you download the update you have to install it in the keyboard using USB cable.

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  • Avatar
    Manishi Kuma

    I tried it on ipad pro 11, 12,9, iphone 6 .Bluetooth connection problem:I updated firmware microkey2 air 61 (on pc win 7) and I am able to connect to ble midi, korg module etc, but when I press keys nothing happens. I have check on PC via usb that keys are working fine On ipad i used midi wrench and it shows microkey61 connected but no messages information while pressing keys or using wheels.

    As I just bought it yesterday:Please advice - is it hardware related and should I send it back or wait for another fix? Has anyone encountered similar problem with the latest firmware update fix?

    Edited by Manishi Kuma
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  • Avatar
    Velo Chrisi

    There is no effort by trying to update my korg microkey2-37air and 10 korg microkey2-61 air for use via bluetooth with iOS 13 :-(

    With os Catalina the keyboard works in bluetooth mode meanwhile as well as before updating to os Catalina

    How can i update the korg microkey2-37air and 10 korg microkey2-61 air? The link doesn't work with my keyboards!

    Now I spent more than 3 hours on this problem :-(

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  • Avatar
    Billfusion

    SO WHERE ARE THE DOWNLOADS????????
    I can see there is a ble issue with IOS 13, but to say there is a software fix and not post files?

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  • Avatar
    Billfusion

    oh i see you have to force the overloaded coded page to see, webmaster turn it down

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  • Avatar
    이재호

    I fixed problem microkey air 25 for ipad os ver 13.3
    In my case, before updade ipad os(may b ver Ios 12 or lower...) microkey worked(2019.july I remember),

    But after update IOs(ver 13.3 ,1219.Dec) , bluetooth pairing failed between IPAD and my Microkey air .

    After firmware upgrade, still Ipad can't bluetooth connect.....

    So I delete and reinstall the "Bluetooth MIDI Connect APP",
    after I can play keyboard....

    Try to firmware upgrad and reinstall APP.

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  • Avatar
    Velo Chrisi

    But how to update the firmware for the MICROKEY2-37AIR ???

    It doesn't work with the software and manual which is actually supported by Korg

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  • Avatar
    Velo Chrisi

    And where is a update for the KORG software KontrolEditor and more that works with macOS Catalina?

    Oh my God! KORG I can't believe, I think, I'll never buy any KORG products again!

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  • Avatar
    Billfusion

    FYI , the update for the Korg USB products does work for IOS 13. The thing to update requires a computer to do it. The first issue you have to find the update software for your product on downloads page (may take a minute for the heavy web page to load) . You also will need to get the Korg USB MIDI driver as well. The midi driver may take a few tries to install. It did on mine after a few plug in and out of controller (Windows thing) Then run updater, do follow instructions for the controller to be put in boot mode.

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  • Avatar
    Frédéric

    Hello, after a firmware upgrade to v1.04, my microKey 37 still doesn't appear on bluetooth device list. I've tried with a iPad and iPhone with iOS 13.3 (latest one)

    Please have a look at the video for more details and steps to reproduce :

    https://www.youtube.com/watch?v=SX_mBJFYnzM

    How to fix ?

    BTW, I can still connect microKey Air on my mac through bluetooth connection.

     

    Thanks for your help, best !

    Edited by Frédéric
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  • Avatar
    Billfusion

    it be easier to comment on the youtube video. Might want to try a reboot of the ipad, Also remove device from list and pair again. If all else fails contact KORG directly

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  • Avatar
    이재호

    Dear Frederic

    My case, Ipad can't find microkey.....
    and it dosn't neet to connect between ipad and microkey through bluetooth.

    Did u installed "BLE MIDI Connect"(app) ?

    If microkey can connect appication("BLE MIDI connect") through blue tooth, u can play
    your microkey....

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  • Avatar
    Frédéric

    It works, many thanks !

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