[Update on December 2nd]
We have released a system update that provides iOS13/iPadOS13 support for the BLE-MIDI (Bluetooth LE) connection functionality of Korg controller products. For details on how to download and install the update, please refer to the link given for each product.
https://www.korg.com/news/2019/112903/
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Tap the "Settings" app and select "Bluetooth".
If the Bluetooth devices is on the list, tap the "i" button, and the select "Forget This Device".
Then try connecting the Bluetooth MIDI again.
I have a 2018 11” iPad PRO. I purchased a Microkeys Air in January 2019, and had great results with the iOS 11 and 12. I use a wide range of Synthesizer programs, including Korg Module Pro, and the Korg app BLE-MIDI worked perfectly. Up until the recent update to iOS 13.1 and now, 13.2 I had experienced virtually no issues of Bluetooth incompatibility between my iPad, it’s softwares and the KORG MicroKeys Air devices. Currently, I am unable to connect. My question to the support team is this: will the incompatibility issues I, and thousands of other enthusiastic users of Korg iOS and MicroKeys Air products be resolved in a future update? Is this something that can be fixed?
I purchased the MicroKeys Air specifically to function as my midi Controller for the iPad Pro. The Korg Websites relating to this issue have not been updated to address this issue, and I hope this is an indication that this is only a temporary issue. It would be greatly appreciated to get some feedback from someone on the support team, regardless. I perform in a number of bands, and have a career as a solo artist. One of the best creations that I have released was made possible only through the unique combination of Bluetooth midi and a compatible audio interphase. I use a Yamaha AG06 mixer, which doesn’t have a midi input or output, and it functions perfectly in tandem with the Microkeys to perform and create music, with very low latency. I really love Korg’s products, and have to congratulate you all for the excellent attention you’ve given to updating your Module iOS software, as well as it’s sound expansion packs, Gadget 2, ODYSSEi and more. Finally, if this is not fixable, I would appreciate any support in finding an alternate solution to my, and many other users woes. I am including a track I created using my formerly-functional setup. It seems to me that this might be an issue with Apple’s latest software update regarding a new standard for Bluetooth 4.0 compatibility. As previously mentioned, the website does not have any information about this issue, and I could only find a few user comments that have not yet been addressed, so we’d really appreciate an update, and/or any feedback! Feel free to send me an email directly, if I can be of service in helping troubleshooting this. I am happy to provide any feedback, product testing, and am open to becoming an endorsed artist, as I’ve found Korg’s products to live up to the expectations and quality that my mentor Herbie Hancock so enthusiastically supports. Thanks for your attention to these matters. Sincerely, Mark Woodyatt
https://soundcloud.com/user-241547113/groov2improv-rough-mix
Just bought it.
The link shows in bluetooth midi app,but after I click it to connect,it just doesn't work.
Mine is iphone8 with ios13.2.2
I just bought a microKEY2 air and I can't connect it to my iPad throught bluetooth. I am very concerned because I see a lot of posts with similar problems and no response from Korg. Any help will be appreciated.
13.2.3 iOS not working nanoKontrol Studio bluetooth .... I will return to the supplier.
It appears this is universal, as my microkey air 61, isn’t connecting (or even recognized ) by my 2017, ipad 12.5” running iOS 13 either. In fact I haven’t heard anyone report success as of Sunday, December 1, 2019. You would think KORG could fix this, but it needs to be addressed by Apple in a future update, and is probably not at the top of the list with this very buggy version.
MicroKEY 37 Air not connecting to iPhone 8 through Bluetooth on iOS 13, also not on previous versions in the past 2 months. A real shame I bought a product that worked for a day.
Hi guys,
Great news for all of us, korg has released an update to microKEY's Air firmware.
I installed and works fine on my iPad.
https://www.korg.com/us/support/download/product/0/530/#software
Hey Adrian,
Thanks for the update. Do you know if the update somehow is installable on iPhone as well? Didn't find an option on the link :(
Hi Omri,
The update is for the keyboard's internal software (firmware) so, I think it will works in any ipad or iPhone.
When you download the update you have to install it in the keyboard using USB cable.
I tried it on ipad pro 11, 12,9, iphone 6 .Bluetooth connection problem:I updated firmware microkey2 air 61 (on pc win 7) and I am able to connect to ble midi, korg module etc, but when I press keys nothing happens. I have check on PC via usb that keys are working fine On ipad i used midi wrench and it shows microkey61 connected but no messages information while pressing keys or using wheels.
As I just bought it yesterday:Please advice - is it hardware related and should I send it back or wait for another fix? Has anyone encountered similar problem with the latest firmware update fix?
There is no effort by trying to update my korg microkey2-37air and 10 korg microkey2-61 air for use via bluetooth with iOS 13 :-(
With os Catalina the keyboard works in bluetooth mode meanwhile as well as before updating to os Catalina
How can i update the korg microkey2-37air and 10 korg microkey2-61 air? The link doesn't work with my keyboards!
Now I spent more than 3 hours on this problem :-(
SO WHERE ARE THE DOWNLOADS????????
I can see there is a ble issue with IOS 13, but to say there is a software fix and not post files?
oh i see you have to force the overloaded coded page to see, webmaster turn it down
I fixed problem microkey air 25 for ipad os ver 13.3
In my case, before updade ipad os(may b ver Ios 12 or lower...) microkey worked(2019.july I remember),
But after update IOs(ver 13.3 ,1219.Dec) , bluetooth pairing failed between IPAD and my Microkey air .
After firmware upgrade, still Ipad can't bluetooth connect.....
So I delete and reinstall the "Bluetooth MIDI Connect APP",
after I can play keyboard....
Try to firmware upgrad and reinstall APP.
But how to update the firmware for the MICROKEY2-37AIR ???
It doesn't work with the software and manual which is actually supported by Korg
And where is a update for the KORG software KontrolEditor and more that works with macOS Catalina?
Oh my God! KORG I can't believe, I think, I'll never buy any KORG products again!
FYI , the update for the Korg USB products does work for IOS 13. The thing to update requires a computer to do it. The first issue you have to find the update software for your product on downloads page (may take a minute for the heavy web page to load) . You also will need to get the Korg USB MIDI driver as well. The midi driver may take a few tries to install. It did on mine after a few plug in and out of controller (Windows thing) Then run updater, do follow instructions for the controller to be put in boot mode.
Hello, after a firmware upgrade to v1.04, my microKey 37 still doesn't appear on bluetooth device list. I've tried with a iPad and iPhone with iOS 13.3 (latest one)
Please have a look at the video for more details and steps to reproduce :
https://www.youtube.com/watch?v=SX_mBJFYnzM
How to fix ?
BTW, I can still connect microKey Air on my mac through bluetooth connection.
Thanks for your help, best !
it be easier to comment on the youtube video. Might want to try a reboot of the ipad, Also remove device from list and pair again. If all else fails contact KORG directly
Dear Frederic
My case, Ipad can't find microkey.....
and it dosn't neet to connect between ipad and microkey through bluetooth.
Did u installed "BLE MIDI Connect"(app) ?
If microkey can connect appication("BLE MIDI connect") through blue tooth, u can play
your microkey....
It works, many thanks !
Korean guy, thank you so much, You are a genious. It works!
Mine is ipad air 2, iOS 13.3 and still cannot connect after doing what KORG asked to update the system to 1.04.... It is not found on the list
KORG should definitely add your tips and DO BETTER OVERALL SUPPORT
What is needed is a video on all the steps, my biggest issue on the update was getting the korg usb midi driver to work, took a couple of trys. FYI i do have some synths not wanting to work with korg Bluetooth although they can see it. I think IOS 13 did allot more harm than good
After updating to 1.08, it managed to connect once via bluetooth.
now unable to connect, and the led blinks 3 blue 1 white. there is nothing in the manual about led lights.
Help? I'm trying to update my keyboard to work with my up-to-date iPad but the system updater gives me the error "Found no MIDI port" even though i have the latest korg drivers and everything, and the keyboard plugged in. It's a real shame because i bought the keyboard for use with my ipad and am now unable to use it with my ipad. I've tried everything i can find here. Please help.
It appears on the list and when i attempt to connect, it just stays "not connected".
Important notice:
Unbelievable but true:
It is not possible to update firmware with an Apple MacOS you have to do it with a Windows System!
I‘ll never buy any KORG product anymore!!!
This is frustrating! Please help!! Please read carefully.
I have a microKey Air 37 up-to-date with firmware 1.04 and a nanoKey Studio up-to-date with firmware 1.08.
I have a 12.9 inch iPad Pro 2nd gen, a MacBook Pro 15" 2018 and an iMac 27" late 2015. I just installed simultaneously Catalina, up-dated it, installed Logic from the App Store, and the Bluetooth Midi Connect App also from the AppStore, I re-installed this last app on the iPad running iOS13, and here is the behavior of both KORG controllers on each Apple devices:
NanoKey Studio bluetooth connection works fine on the iPad and the iMac, but on the MacBookPro it disconnects as soon as I run Logic. It works with Korg Kontrol Editor, though. On the iPad I'm using a KORG piano module app to test it.
MicroKey Air bluetooth connection works fine only on the iMac. On the MacBookPro, it disconnects as soon as I run Logic, the same way as the nanoKey studio does. When I try to connect it in the iPad it detects it, but the connection never happens.
Both devices work fine via USB, but I bought bluetooth controllers to use them wirelessly.
Any suggestion from KORG to troubleshoot these issues? Please Help!
Hi,
I cant connect the nanoKey Studio to my iphone.
When I turn it on, the blue light is flashing but on the iPhone I cant see it in der Bluetooth List, instead I see it in the Kork BLE-MIDI APP, when Im start connecting, it tries around 100 Seconds, till it get back to the status "not connected.
IOS Verion: 13.7
Nanokey Vers. 1.08
Tank you for the quick response!
moon moon and henrique Espinosa, same issue here:
The iPadOS sees the microkey unit, but cannot make connection.
SOLVED:
Mac desktop update DMG from Korg is here: https://www.korg.com/us/support/download/software/0/530/4433/
video is here hold down 1st key + 'down' button on boot
https://www.youtube.com/watch?v=n5SASw_WjHc
then run firmware app on mac OS with air microkey plugged in
fixed on iOS 13!