KORG app Help Center

Bluetooth pairing is not possible on Mac.

Bluetooth pairing cannot be done with the "Bluetooth" in the System Preferences.
Please refer to the "Bluetooth MIDI Connection Guide". This is a guide for microKEY Air, but it can be applied to nanoKEY Studio, nanoKONTROL Studio as well.

If this guide does not solve the issue, try a NVRAM (PRAM) reset or SMC reset on Mac.

 

 

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  • Avatar
    Enrique Espinosa

    This is frustrating! Please help!! Please read carefully.
    I have a microKey Air 37 up-to-date with firmware 1.04 and a nanoKey Studio up-to-date with firmware 1.08.

    I have a 12.9 inch iPad Pro 2nd gen, a MacBook Pro 15" 2018 and an iMac 27" late 2015. I just installed simultaneously Catalina, up-dated it, installed Logic from the App Store, and the Bluetooth Midi Connect App also from the AppStore, I re-installed this last app on the iPad running iOS13, and here is the behavior of both KORG controllers on each Apple devices:

    NanoKey Studio bluetooth connection works fine on the iPad and the iMac, but on the MacBookPro it disconnects as soon as I run Logic. It works with Korg Kontrol Editor, though. On the iPad I'm using a KORG piano module app to test it.

    MicroKey Air bluetooth connection works fine only on the iMac. On the MacBookPro, it disconnects as soon as I run Logic, the same way as the nanoKey studio does. When I try to connect it in the iPad it detects it, but the connection never happens.

    Both devices work fine via USB, but I bought bluetooth controllers to use them wirelessly.

    Any suggestion from KORG to troubleshoot these issues? Please Help!

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    Arnaud

    Hello everyone,
    I had the same problem on my Mac mini 2020 - Catalina, using Digital performer, but after trying for some hours I found a way to use my nanoKontrol studio with bluetooth, and it works every time ! (I guess it is the same with the other korg bluetooth products).

    - on your sequencer (Cubase, Logic), the control surface must be disabled when started. My nanokontrol disconnects every time I launch Digital performer with the nanokontrol added in my control surface window. So I have to remove the nanokontrol in the control surface window every time before quitting digital performer.

    - Don't download the Korg Bluetooth midi connect app, it is useless.

    - When the nanokontrol is turned off, I have to remove every trace of it on my computer : in the bluetooth preference panes (system preferences), and in the audio/midi configuration application.

    - Now, I can turn my Nanokontrol on, and add it via the bluetooth pairing window in the audio/midi config app. When it is paired, and only after that, I can launch my sequencer. Then, I can add the nanokontrol in the control surfaces window. It works !

    - And of course, after each session, don't forget to remove the nanokontrol from your control surface window in your sequence before quitting it.

    I don't know how it is on Logic, Cubase, etc, but I think the rule is always removing the nanokontrol from the sequencer before quitting it.

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