KORG app Help Center

Bluetooth pairing is not possible on Mac.

Bluetooth pairing cannot be done with the "Bluetooth" in the System Preferences.
Please refer to the "Bluetooth MIDI Connection Guide". This is a guide for microKEY Air, but it can be applied to nanoKEY Studio, nanoKONTROL Studio as well.

If this guide does not solve the issue, try a NVRAM (PRAM) reset or SMC reset on Mac.

 

 

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    Enrique Espinosa

    This is frustrating! Please help!! Please read carefully.
    I have a microKey Air 37 up-to-date with firmware 1.04 and a nanoKey Studio up-to-date with firmware 1.08.

    I have a 12.9 inch iPad Pro 2nd gen, a MacBook Pro 15" 2018 and an iMac 27" late 2015. I just installed simultaneously Catalina, up-dated it, installed Logic from the App Store, and the Bluetooth Midi Connect App also from the AppStore, I re-installed this last app on the iPad running iOS13, and here is the behavior of both KORG controllers on each Apple devices:

    NanoKey Studio bluetooth connection works fine on the iPad and the iMac, but on the MacBookPro it disconnects as soon as I run Logic. It works with Korg Kontrol Editor, though. On the iPad I'm using a KORG piano module app to test it.

    MicroKey Air bluetooth connection works fine only on the iMac. On the MacBookPro, it disconnects as soon as I run Logic, the same way as the nanoKey studio does. When I try to connect it in the iPad it detects it, but the connection never happens.

    Both devices work fine via USB, but I bought bluetooth controllers to use them wirelessly.

    Any suggestion from KORG to troubleshoot these issues? Please Help!

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