KORG app Help Center

I have not received my product code

After you purchased a download product in the KORG Shop and your order is completed you will receive a shipping confirmation via email confirming that your product code*.

* Some e-mail services incorrectly flag automated messages from our servers as junk mail. please check your junk folders for the e-mail.

This shipping confirmation is sent automatically via e-mail within 30-60 minutes after your order is completed. However, on rare occasions, it may take more than 2 hours, e.g. if your purchase has to be reviewed manually.

If you can't receive your product code, please contact our customer support and have your order number to hand.

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