KORG app Help Center

I have not received my product code

After you purchased a product in the KORG Shop and your order is completed you will receive 2 different emails from us: Order confirmation and product code information.

Check your inbox for an email with the subject line "Korg Shop:Product Code". If you cannot find such an email, check your spam folder too.

These emails are sent automatically within 30-60 minutes after your order is completed. However, on rare occasions, it may take more than 2 hours, e.g. if your purchase has to be reviewed manually.

 If you cannot find such emails, please access to your account page in korg.shop , then select an order. You will see the code at the item section.

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If you can't find your product code in your inbox as well as the shop account page, please contact our customer support and have your order number to hand.

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