KORG app Help Center

I installed the KORG BLE-MIDI Driver but I cannot use the Bluetooth device.

Please check the following.
- Check if your PC meets the required specs. (Windows 8.1 or later, Bluetooth 4.0)
- Make sure you have the latest KORG BLE-MIDI Driver installed.
- Try removing the paired Bluetooth device and pair it again.
- Windows has an "Auto connect/disconnect feature for Bluetooth". When connecting Bluetooth, you must launch the MIDI application.
- If you are using USB Bluetooth Adaptor, it may not work if you install the attached driver to the USB Bluetooth Adaptor. Please uninstall the attached driver and check the connection.
- If you are using multiple MIDI devices, sometimes the Bluetooth MIDI Device will not work. In such cases, follow the steps below to delete information on unused MIDI Devices and reinstall the KORG BLE-MIDI Driver.

  1. Download and install the KORG USB-MIDI Driver from the KORG Website. 
  2. Launch "Uninstall KORG USB-MIDI Device".
  3. You will see a list of MIDI Devices. Delete devices that are not being used. 


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    Benoit Besson

    My PC meets the required specs :
    - Dell Precision 3520
    - Windows 10 pro 64 bit version 1709
    - Intel® Dual Band Wireless-AC 8265 driver version, Bluetooth version 4.2 (up to date)
    - just installed Korg BLE driver for windows version

    What happens :
    - I switch the blueetooth on the microkey2-37 air keyboard
    - the light led becomes blue and blinking
    - I search, find, and add it using windows bluetooth manager
    - the light led remains blue and stops blinking
    - I appears in connected devices as "microKEY2-37 Air and connected"
    - with not action, the light led restarts blinking
    - When I start my music software, midi ports are not detected.

    I looked further :
    When I switch the keyboard off, it still appears as "connected"
    When I try to launch programs in C:\Program Files (x86)\KORG\KORG BLE-MIDI Driver like EzSetup.exe, the message "ERROR : No device is plugged in."
    When I look in the configuration pannel, a new PC appears with the name "microKEY2-37 Air" only using microsoft driver files.

    Maybe the installation fails because Windows drivers are preferred to the Korg ones, and that microsoft drivers do not manage MIDI... How can I force the use of Korg drivers ?

    How can I investigate ? Could you please give me some diagnostic steps and support ?

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