KORG app Help Center

How do I re-download purchased gadgets?

Use the following procedure to restore the data.

  1. In the main screen, choose “add track button”.
  2. In the bottom of the gadget list, choose "Restore Purchased Gadgets".
  3. This completes re-downloading of the purchased gadgets.

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Comments

  • Avatar
    Gary Rothenbücher

    Re-download doesn't work on Bilbao, because Gadget crashes all the time.
    I've purchased Bilbao, Abu Dhabi and Darwin, but I got a refund for Abu Dhabi and Darwin (iM1).
    Deleting Gadget, restarting the iPad and reinstalling the app doesn't work!
    I'm on iPad 4, running iOS 9. Need a fix!

  • Avatar
    Janko Lauterbach

    same problem here... i did buy abu dhabi, darwin and bilbao, but i'm not brave enough to buy the last one (but i'd like to)...

  • Avatar
    Gary Rothenbücher

    After the Gadget update, it's not possible to restore my purchases, because the app says 'no connection to AppStore' all the time, but Gadget works now. Wait for a fix!

  • Avatar
    Freeze Frozen

    running on iPad air 2, up to date, and latest gadget app v 1.2.3.
    I have purchased both abu dabi & bilbao : impossible to get it nor to restore it.
    Nothing happens and I tried every possible move ( uninstall , reinstall, unlog, relog, etc...)
    Please do something before I run myself in your office !!! its been more than a month now ?

  • Avatar
    instagram

    Thanks for information
    Corepillar
    Calcsolutions
    Loraweb
    AVIVALA
    Varkon

  • Avatar
    Acksawjim

    Hi, I've purchased Gadget On my iPhone and I've downloaded it to my wife's iPad Air 2 via family sharing but I'm not able to restore Bilbao (which I purchased on my iPhone). Please can you advise?

  • Avatar
    Acksawjim

    any chance of a response to my question? don't really want to have to spend another £8 on something I've already paid for.

  • Avatar
    Ralph J. Hendry

    I have the same problem as Acksawjim. Any sign of a fix for this?

  • Avatar
    White

    SOLVED: I had the same problem, after reinstalling Korg Gadget I was unable to restore Bilbao, Gladstone, Madrid and Abu Dhabi. The solution was to sign out of the app store and then sign in again. Then the gadgets could be restored. Hope this helps others with the same problem.

  • Avatar
    Jigar Shah

    Unable to restore Abu Dhabi , very very frustrated with this,, pls provide some update to sort it out !

  • Avatar
    Giovanni Matias

    I've purchased Bilbao and it does not want to open says it needs to be restored I've tried everything and nothing works!!! I was in love with this app until now please fix or give people they're money back!!

  • Avatar
    MCP

    The same problem, I've purchased Bilbao and Madrid the last week and no problem, but yesterday i´ve purchased Gladstone and I can not download.
    Reinstall the app and now I can not reinstall Bilbao, Madrid and Gladstone.
    Help Center I need a solution!!!!

  • Avatar
    Mar De

    Same issue, none of my in app purchases are working

  • Avatar
    Jbird

    Hey so it's impossible to find contact email for korg gadget support, I've just paid $22.99 for Gladstone & the same for Madrid, been running this app successfully for years now & never a problem, disappointing to see others here with the same issues.

    I'm running iPad Air with IOS 10.3.2 and I've tried restoring & updating etcetc too many times it's starting to bug me, it says "restored" but when I try to select either of those gadgets it's says "Gladstone needs to be restored, sure to download?" "Yes" or Cancel !!!
    What to do korg support ? Is this a known bug ?

  • Avatar
    Mar De

    Jbird - Email their support, they probably won't answer, but if we flood them hopefully they will. I will have to take course with my credit card company and have them file a charge back if this is not resolved. Thus far, I will say their support has been absolutely awful. I got one email response from them that asked me if I was using the proper apple ID and I respond yes, since then I have not heard a word or peep out of them.

  • Avatar
    Mar De

    Jbird - Try this email: product_support@korgusa.com

  • Avatar
    Fastwalker

    Newly downloaded Gadget app "Vancouver" refuses to load. Gadget app seemingly crashes, but reverts to home screen and hides Gadget in the background. Can I delete Vancouver and download a newer copy? (WITHOUT deleting the entire Gadget app? My iPad is IOS 10.3.3. Is that the correct IOS? What is the problem? Thanks! Brian Bothwell

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