KORG app Help Center

How can I contact support?

If you have questions about the product, please contact the local Korg distributor for the country in which you purchased it.

Information to provide when contacting us

In order for us to help you, we’ll need the following information since product support cannot be provided without it.

  • Your name (full name) 
  • Name and version of the app (you can view this from the Korg logon in the upper part of the main screen) 
  • Name of the device you’re using (provide details of the model name and generation) 
  • OS version ・ Your question (in as much detail as possible)

Before you contact us, please check whether your question might already be answered in the quick guide, this help center, or the user forum. Please be aware that we cannot answer questions that unrelated to the app itself, such as questions about basic operation of your iPad, or general questions related to creating songs or sounds.

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  • Avatar
    Denis Mez

    KORG module for ipad sucks! iPad2 has very slow CPU and this application KORG Module works bad on iPad2. I have loud noise, squeak and clicks. Also I have a huge delay between a keyboard pushing and sound.

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    Green Installations

    Hi Korg Support, I'm Trying to use Korg Module in live situation but when I change the preset in setlist, for example from Piano To Organ, in changing sounds you can hear a "crack" between them. I'm using an Ipad Air 2 and I've got the latest Korg Module version 2.5.1, The Buffer is 128. Could You Solve?

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    Svend Åge Drewsen

    Dear KORG INC.,
    I use and love KORG Module, and would love to see it updated to use the 2.1b1 Audiobus 3 SDK.
    Please consider updating - you can find the new SDK version at https://developer.audiob.us
    Many thanks.

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    Sean Frazer

    Hi Korg! Great app!
    How do i configure the modulation and pitch bend wheels within the module app?
    Thanks for your help!

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