KORG app Help Center

How can I contact support?

If you have questions about the product, please contact the local Korg distributor for the country in which you purchased it.

Information to provide when contacting us

In order for us to help you, we’ll need the following information since product support cannot be provided without it.

  • Your name (full name) 
  • Name and version of the app (you can view this from the Korg logon in the upper part of the main screen) 
  • Name of the device you’re using (provide details of the model name and generation) 
  • OS version ・ Your question (in as much detail as possible)

Before you contact us, please check whether your question might already be answered in the quick guide, this help center, or the user forum. Please be aware that we cannot answer questions that unrelated to the app itself, such as questions about basic operation of your iPad, or general questions related to creating songs or sounds.

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Comments

  • Avatar
    Denis Mez

    KORG module for ipad sucks! iPad2 has very slow CPU and this application KORG Module works bad on iPad2. I have loud noise, squeak and clicks. Also I have a huge delay between a keyboard pushing and sound.

  • Avatar
    Green Installations

    Hi Korg Support, I'm Trying to use Korg Module in live situation but when I change the preset in setlist, for example from Piano To Organ, in changing sounds you can hear a "crack" between them. I'm using an Ipad Air 2 and I've got the latest Korg Module version 2.5.1, The Buffer is 128. Could You Solve?

  • Avatar
    Svend Åge Drewsen

    Dear KORG INC.,
    I use and love KORG Module, and would love to see it updated to use the 2.1b1 Audiobus 3 SDK.
    Please consider updating - you can find the new SDK version at https://developer.audiob.us
    Many thanks.

  • Avatar
    Sean Frazer

    Hi Korg! Great app!
    How do i configure the modulation and pitch bend wheels within the module app?
    Thanks for your help!

  • Avatar
    Ken Hardy

    I have Korg Module vers. 2.5.1 in my ipad pro (iOS 10.3.3) and it works beautifully in perfect 440 pitch for live performance as a MIDI receiving/playing module when linked to my Alesis Midi controller keyboard. However, I also wish to use it to play back midi tracks which are recorded in my iPad's MultiTrack Studio (MTS) DAW App. Korg claims that MODULE is IAA and Audiobus compliant, and indeed MODULE shows up as an available IAA instrument in MTS. And in fact, the Module App opens when clicked, but MIDI data does not seem to be sent or received as there is no response at all from the Module App even though it is open and linked to MTS. The problem is not MTS, as my SampleTank IPAD App responds and plays perfectly when it is identically opened in MTS as an IAA instrument. This has long been a problem for me, so I recently added AUDIOBUS to my ipad to try to circumvent the problem. Assigning MODULE as INPUT in AudioBus, and MTS as OUTPUT, MTS will indeed recognize MODULE now also as a Virtual MIDI INSTRUMENT, and it will open in MTS as a virtual midi instrument (vMOD) in any assigned track. Importantly, so opened, MODULE will then receive and respond to MIDI data from that MTS track and playback audio from my ipad. However, the audio playback is detuned exactly 1 half-tone plus 10/440 cents sharp relative to all the other MIDI tracks (which are otherwise in perfect pitch being MIDI'd through MTS's resident GM audio generator). Using Module's transpose and fine tuning options I can indeed bring the vMOD track into tune, but it is a royal pain. Why is Korg module completely non-functional in IAA MODE, and barely useable in Virtual MIDI instrument mode? I have written to Korg about the IAA problem in the past, an never received any reply at all. Now the problem remains, and is even more complex, so I would greatly appreciate a response from Korg support. I am otherwise a very proud and happy KORG owner (M1 and DW8000), who is greatly in need of some feedback.
    Best regards,
    Ken Hardy, M.D., Ph. D.
    Khardy@umc.edu
    601-506-4969

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