If you have questions about the product, please contact the Korg distributor for the country in which you purchased it.
Information to provide when contacting us
In order for us to help you, we’ll need the following information since product support cannot be provided without it.
- Your name (full name)
- Name and version of the app (you can view this from the Korg logon in the upper part of the main screen)
- Name of the device you’re using (provide details of the model name and generation)
- OS version
- Your question (in as much detail as possible)
Before you contact us, check whether your question might already be answered in the quick guide, this help center, or the user forum. Please be aware that we cannot answer questions that are not regarding the app itself, such as questions about basic operation of your device, or general questions on creating songs or sounds.