KORG app Help Center

How can I contact support?

If you have questions about the product, please contact the Korg distributor for the country in which you purchased it.

Information to provide when contacting us

In order for us to help you, we’ll need the following information since product support cannot be provided without it.

  • Your name (full name) 
  • Name and version of the app (you can view this from the Korg logon in the upper part of the main screen) 
  • Name of the device you’re using (provide details of the model name and generation) 
  • OS version
  • Your question (in as much detail as possible)

Before you contact us, check whether your question might already be answered in the quick guide, this help center, or the user forum. Please be aware that we cannot answer questions that are not regarding the app itself, such as questions about basic operation of your device, or general questions on creating songs or sounds.

Was this article helpful?
0 out of 7 found this helpful


  • Avatar
    Donald F Stille

    I just want to contact technical support regarding a product I would like to buy, and this page offers no means to do this. This is really lame. It makes me want to think twice.

  • Avatar
    An Eternal

    I have little faith in kORG software. And there is no simple refund process. My opinion is that KORG software is ill advised, but their hardware is top choice.

  • Avatar
    A.J. Kandy

    As the main support channel / community for Korg users, this site lacks a LOT of information that's scattered across different Korg properties and social media. Information about known bugs, pending software updates, etc - there isn't even a way to submit a bug report, or user forums for user-to-user support. Whatever you're doing across Twitter ought to be mirrored here, and it isn't. Is no-one actually managing this site?

  • Avatar
    KORG app

    We apologize for the inconveniences.
    Although we are providing the same important information as social media in the help center, we will improve the layout so that you can find the important information easily. Thank you for your patience.

  • Avatar
    A.J. Kandy

    Good to know. Thanks. (PS, if you need some help with UX / IA, I do that for a living... :)

  • Avatar
    sean xsf

    hello i had problem with Gadget:

    the app crashed when i launch,
    then i did a back up from my IPAD Ios 8 with ITUNES.
    Also i saved the files i did on my Mac Book Air.
    and RECOVER the IPAD.

    The problem is:

    i don't find the last file i didi with Korg Gadget.

    I check the web for some recovery app for IOs,
    but in the description they see only "some" files,
    like photos, videos....

    Please do you know how i can do a recovery of deleted Gadget files???


  • Avatar

    1) Can you please, please make the iPolysix respond to the sustain pedal? cc 64
    2) Will you guys please increase the polyphony?
    3) Will you make i patches shareable between the Korg legacy & the ipolysix?

  • Avatar

    I accidentally deleted a file on Korg gadget from my iPhone. The phone and the iPad were both synced to the cloud so it inadvertently deleted the file from my iPad as well. Is it possible to retrieve the file?

  • Avatar
    Steve Sauve

    Just adding my voice to the disappointed chorus...

    Why would such fantastic synths as iPolySix and iMS20, apps that Korg continues to profit from, not support something so basic as MIDI sync?

    WIST is nowhere. Ableton Link is out there.

    C'mon Korg, get into the 21st Century! MIDI Sync has been a thing for, like, 35 years, for cripes sake!

  • Avatar
    Juanma Ruiz

    I've just downloaded the app from App from iphone but i didint want. Is there any kind of possibility to refund the money of the app?

    Thanks in advance.

  • Avatar
    Sirius A

    I'm not able to import any files into any of the gadgets on the Gadget Mac software. The files (Wav) appear as greyed out in the UI. Is there an update or setting i need to enable to avoid this?

  • Avatar
    KORG app

    Thank you for your comment.

    To load Wav files into Gadget for Mac you need to use Zurich or Rosario.
    Insert Zurich or Roario and press Import in the sequencer window.
    It is also possible to load Wav files continuously into the scene as an option.
    (It is necessary to set Scene number of the same length as Wav file beforehand.)

    Best regards,
    KORG app team

  • Avatar
    Argie Georgie


    Just today encountered a tedious inconsistency between iMonopoly and Montpellier in Gadget for IOS. Using a preset with arpeggio and polyphony set to“original”, every new note triggered by the arpeggio triggers the next oscillator, as expected.
    That doesn’t happen though in Montpellier inside Gadget. You see the arpeggiator from iMonopoly is left out from this gadget and when you use Gadget’s arpeggiator with polyphony set to “original”, the synth in every note retriggers only the first oscillator constantly.

    Any chance to fix this some day?

  • Avatar
    Argie Georgie

    Or in short. Is there any chance to put the iMonopoly arpeggiator back in Montpelier?

  • Avatar
    Larry Cooper

    My computer won't show the keyboards.

  • Avatar
    Thadevus Thommy

    my guitar processor AX3000g FACTORY RESET NOT WORKING

  • Avatar
    Thadevus Thommy

    changing the tone automatically.

Please sign in to leave a comment.