KORG app Help Center

How can I contact support?

If you have questions about the product, please contact the Korg distributor for the country in which you purchased it. 
In order to receive product support, you must first activate your license for the product, and complete the User and Product registrations. Please understand that product support will not be provided if your registration cannot be verified.

When Requesting Support

You will need to provide the following information when requesting support.

  • Your name and e-mail address (they must be the same name and e-mail address you used when registering)
  • The authorization code or the product code of your product (See label found on the CD case or on a card included in the packaging)
  • The name and version of your product (shown in the "About" window of the software)

The following information is required to enable us to help you quickly and efficiently. Please have it available before you contact us for support:

  • Your computer system
    • Manufacturer and model of your computer:
    • CPU model and clock speed:
    • Amount of installed memory:
    • Total and remaining space on installed hard disk:
    • Operating system and version:
    • Audio interface model name and driver version:
    • Other peripherals connected to your computer:
  • Your question (please be as specific as possible)

* Before you request support, please check whether your question has been answered in the Owner's Manual or in the "FAQ for Registered Users".
* We are sorry, but time does not permit us to answer questions on basic computer operation, on the basics of setting up your computer for music production, on how to create songs or sounds, or regarding products not manufactured by Korg. 

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  • Avatar
    Cyril Junior Perez

    Hi.. I would like to purchase the Korg Legacy collection.. However, as everything is moving to the 64bit platform and I'm using Cubase 9 which is only 64bit, do these plugins have 64bit versions to them? as I can't seem to find that info on your website...

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    Dean Herbold

    i bought my minilogue used and i dont have any of the software info

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    Steve Oakley

    none of the legacy collection runs under High Sierra. starts up, beach balls for a bit and then quits or silently crashes

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  • Avatar

    i am unable to load all of my wsram from the load bank section.
    The finder (mac) box is displayed behind the Wavestation plugin instrument interface...
    Thus rendering all of my mixes useless. please help as I have hundreds of tracks which need to use the instrument.

    If I am able to select a bank the entire Ableton set crashes.

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    Hey everyone who can help me. I purchased KORG Collection - M1. Previously, I had a demo version that worked beautifully. I have Logic 9 and operating system 10.9.5. After downloading the full version (after purchase), the system shows such a mistake "Failed to load Audio Unit" M1 ", please contact the manufacturer for an updated version or further assistance". What should I do ?

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    KORG app

    We’re sorry for the inconvenience.
    Could you please inquire from the following? We will support you directly.
    https://support.korguser.net/hc/requests/new Thanks, KORG app team

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    Terry Clark

    How can I "Amplify" my LP-180 keyboard. The sound just isn't loud enough...I like it loud.
    Would love to be able to plug into my bass amplifier but neither of the 2 headphone jacks say "mono"...like for 1/4" patch cord?
    HELP!! I dearly love this thing!!

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    I purchased polysix and wavestation...and got the email with codes...but they only dowload as standalones...I want them in my daw as plug ins...please help

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    Kevin Gibbs

    If you install the "stand alone" versions, and take care to note where the DLL files are stored, simply let your DAW know where the DLL files are and you should be able to instantiate the instruments within that DAW.


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    Peter Zimmermann

    Hallo, habe mir das Korg "Triton Taktile 49" gekauft. Inclusive dem Korg Software-Paket. Leider sind die Plug Ins (z.B. Wavestation, MS 20, M1) alle viel zu leise, wenn ich sie in Ableton Live 10 nutzen möchte. Die Plug Ins anderer Firmen sind wesentlich lauter. Damit ist das Korg-Bundle trotz der vielen schönen Sounds nicht zu gebrauchen. Was kann ich tun?

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