KORG app Help Center

How do I migrate my KORG Legacy Collection plugins from korguser.net to korg.shop?

  1. Acquire the migration code from KORG USER NET "Migration coupon" page.

  2. Visit the KORG Shop migration product page from "Migration coupon" page.

  3. Place the desired product in the cart and enter the migration coupon.

    * In order to proceed with the purchase at the KORG Shop, new registration to KORG ID and input of coupon code is required. Also, although the price will be displayed, it will become free by entering the coupon code.

  4. Following the instructions on the screen, proceed with the registration for KORG ID and purchase procedure.

  5. Please install the product according to the procedure described in the email after purchase completion.

  6. Follow the instructions on the screen when launching for the first time to authenticate the license.
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Comments

  • Avatar
    Paul B.

    This is ridiculous!
    I have been trying this at least 5 times and I'm a IT Techy guy. This site just doesn't work.
    First of all, the USER.net site won't give me coupons for all my software. I'm missing the Mono/Poly and the M1. then when I go to the new site and try to apply the coupons to my 7 items in my basket, it gives me an error message: "Each special item need place on one cart to purchase" what does that even mean?
    I try several coupon codes and none worked.

    Can we get this working properly?
    Has KORG fallen this low? I remember when KORG was the shit. I guess software is not their thing. Too bad

  • Avatar
    KORG app

    We’re Sorry for the inconvenience.
    Could you please inquire from the following? We will support you directly.
    https://support.korguser.net/hc/requests/new
    Thanks, KORG app team

  • Avatar
    Ryan Brown

    I just bought a MicroKEY37 read that I would get a Reason 10 Lite key, now I've registered all my gear and in the software section it says I have no software activated. The Reason Promo didn't give me a card with a key in the box. I can't get a hold of anyone at Korg either. Kinda lame.

  • Avatar
    oskarmusician

    You are not the only victim. I have bought MicroKEY37 as well...bought complete Legacy Collection ..now recently I have made UPGRADE for additional softsynth ARP Odissey...for around 49.-$ now I have issue that I have to pay this bill 2x times...as I would ordered it 2 times in 10 days...checking my KORG ID can't get in --WRONG PASSWORD!! At my Bank they have canceled my MasterCard because of this particular issue..plus I will have to pay this DOUBLE bill, despite I've had allerted the FRAUD. As registered user of KORG's products opening my user page = NO REGISTERING PRODUCTS. ???!!! Marija Help Me! Budha Help Me! Chrishna Help Me! Tao Help Me! ...---... ...---... ...---...

  • Avatar
    KORG app

    We’re Sorry for the inconvenience.
    Could you please inquire from the following? We will support you directly.
    https://support.korguser.net/hc/requests/new
    Thanks, KORG app team

  • Avatar
    oskarmusician

    I've got totally deleted from KORG ID, got to pay 2x from unknown web page for KORGs purchase..
    Hello I have very serious issue, actually FRAUD! regarding payment over my MasterCard which I had to cancel because of this subject. The company KUNGMEDIA and 247MEDIA represented themselves as approved & trusted internet money transaction companies over which the transaction procedures of the KORG company are released. I've got a bill for 2 times to pay 2x 49.99EUR !! I must admit that I live on a hardship as disabled person with a very micro amount of money. Despite my situation I like KORG instruments and spending last possible money for my music activity..(which lasts now allready for more than 1/2 century). Checking Search engine by Google I have found BEWARE ALERT!! of these 2 WEB SITES as they are cheating people...missusing your renowned & trusting company name. I was allready at my bank and announced the FRAUD!! You from your side of the isuue and your interest for a good name should have to do as well..to help remedy the situation in which I've appeared now - IN TROUBLE.
    Hopefully we will remedy this unpleasant situation and get allright in advance/ buying some good WS-keyboard from KORG..
    Sincerelly yours Oskar
    ( I've noticed that I use, corresponding with KORG, 2 e-mail adresses. > oskarmusician@gmail.com and oskarpernarcic@gmail.com to avoid confusion..)

  • Avatar
    Nicolo' Fragile

    Hi! I tried to register the plug-ins but i can not generate the unlock code because they are too old (I bought them in 16 december 2015) what I have to do? Thanks

  • Avatar
    KORG app

    Hi Nicolo,

    We’re Sorry for the inconvenience.
    Could you please inquire from the following? We will support you directly.
    https://support.korguser.net/hc/requests/new
    Thanks, KORG app team

  • Avatar
    Kenny Garlic

    The whole thing is a total scam:

    I "migrated" my old licenses to the new shop (any serious company could do that automatically anyway), "bought" the licenses in the new shop again for $0, and all the orders still have the status "pending" after a year. No product downloads, nothing.

    Furthermore, Even though I own /nearly/ all the products, Korg gives me a worse update price to the new bundle than someone who only owns the free M1LE. ok...

    ... so smart me, I got my hands on an M1LE license. But there is NO coupon code anywhere that I can use to buy the $99.99 bundle.

    Really, guys...

  • Avatar
    Alvaro Gregori

    I've followed the migration procedure for my Korg Legacy Collection, but when I try to apply the coupon from KORG USER NET it just says: Coupon code is not valid.

    ¿Any way to solve this?

  • Avatar
    KORG app

    Hi,

    sorry for the inconvenience.
    We would like to support you directly, could you please inquire from the following?
    https://support.korguser.net/hc/requests/new

    Thanks,
    KORG app team

  • Avatar
    stefanus

    Dear Korg,
    please guys tell how to redownload my bought produkcts.
    I`ve ones bought and migrate the legacy bundle but now i would like to change drive but after that produt doesn `t startup anymore. Have all the codes needed/also ofcourse my migrate codes, follow procedure till last step but still have to paid because order remains in basket. KORG WHY THIS DIFFICULTY, YOU WITH SUCH A BIG NAME. PLEASE HELP, I NEED MY SOFTWARE. thanks

  • Avatar
    KORG app

    Hi stefanus,

    we're sorry for the inconvenience.
    We would like to support you directly, could you please inquire from the following?
    https://support.korguser.net/hc/requests/new

    Thanks,
    KORG app team

  • Avatar
    stefanus

    GLAD TO HERE AND SEE THIS ANSWER! SO FAST AND PERSONAL> THANK YOU KORG APP TEAM FOR ACTING THIS FAST!!
    Problem solved! TIP: just LINK people to KORG ID for their registered product.

    best regards

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