KORG app Help Center

How do I migration server the KORG Legacy Collection?

  1. Acquire the migration code from KORG USER NET "Migration coupon" page.

  2. Visit the KORG Shop migration product page from "Migration coupon" page.

  3. Place the desired product in the cart and enter the migration coupon.

    * In order to proceed with the purchase procedure at the KORG Shop, new registration to KORG ID and input of coupon code is required. Also, although the price will be displayed, it will become free by entering the coupon code.

  4. Following the instructions on the screen, proceed with the registration for KORG ID and purchase procedure.

  5. Please install the product according to the procedure described in the email after purchase completion.

  6. Follow the instructions on the screen when launching for the first time to authenticate the license.
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Comments

  • Avatar
    Jens Barth

    The procedure does not work at all. Ongoing server problems makes the migration inpossible. I tried it for hours.

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    Jhouter

    Not working

  • Avatar
    Steven Kraninger
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    Marcus Soares

    Same thing here. Tried for 3 days and it always ended up in error.

  • Avatar
    Joergmoeken

    Tried serveral times over hours, no chance to migrate

  • Avatar
    Jacob W. de Vries

    Same experiences. I tried migrating for 2 days with repeating server errors, I tried in 4 browsers. The system is not stable at all, many times giving an error response by just trying to enter the shop page. Coupon code can sometimes be entered, but the apply button gives no response. This procedure is crap, a waste of time.

  • Avatar
    Franco Thomi

    Migration procedure really is a crap. Have people at Korg alla gone nuts ? Is this the way to treat customers. Blame on Korg !!!

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    KORG app

    We sincerely apologize for the inconveniences. We are currently working to fix this problem, please wait for a little more. We will let you know the problem is fixed. Thank you for your patience.

  • Avatar
    roy burr

    Same here. I've tried several times in the UK.

  • Avatar
    John Christopher Sammons

    Also Here In UK at 14:54

  • Avatar
    John Christopher Sammons

    WAIT!!!!!!!

  • Avatar
    Moondust

    Incredible that they can let this go on for over two days with no updates. They should take the shop offline with an update notice in it's place and fix it. They need way more servers and I can't believe they didn't plan for this or have auto-scaling in place.

  • Avatar
    John Christopher Sammons

    I am happy to wait as Korg software Instruments are 100%.
    As long as we are not over their limited time!!
    It's Christmas and some may need a break at Korg!!

  • Avatar
    Jace Cavacini

    Migration is still not working. I presume my M1 coupon will be marked as "already used" because the web servers screwed up while i was trying to add it to my cart...

  • Avatar
    John Christopher Sammons

    Hi jace
    Mine must have been used about 8 times.
    I do not think we will have to worry as I do not think anything has got registered

    I got far as the go to basket and then a blank page

     

    Edited by John Christopher Sammons
  • Avatar
    Darin Donovan

    Very sporadic access; repeated error messages; unable to migrate.

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    Kai Jüdemann

    Everything worked today until korg asked me to pay via paypal for an migration amount of zero - impossible. stupid

  • Avatar
    John Christopher Sammons

    Hi
    I had the same problem and then i thought!! dangerous!!
    At the bottom it says something about no information when transacting with Paypal
    Click that and then it will go through
    Otherwise how can pay pal pay when It is nothing!!!

    Edited by John Christopher Sammons
  • Avatar
    Jace Cavacini

    I finally got my migration done, too, but it was the individual products, not the Legacy Collection. I saw no reference to Legacy Cell.

  • Avatar
    Jestermgeeproductions

    Yeah, where is Legacy Cell? This whole process is complete rubbish and after all the hassle (hours of clicking around the place) I find there is no simple way to login to my account to download the files in the future, there is a separate login required for the shop + this site and lastly after installing the new plugins they are not being detected by my DAW or Komplete Kontrol even after confirming the DLL is installed in the scanned plugin folder as it was under Legacy. Now because of holidays I guess I have to wait to have this fixed?

  • Avatar
    KORG app

    The system failures of “KORG Shop” have been restored. We apologize for any inconvenience.

  • Avatar
    KORG app

    Hi Jestermgeeproductions,

    Please login to KORG ID and click “Registered Products”, Legacy Cell download link should be there. About Dll problem, could you please submit the bug report on the top page? We will help you in detail.

  • Avatar
    Joergmoeken

    Migration was successful now, but no reference to Legacy Cell!
    and I also upgraded to Arp Odyssey - very nice!
    A good idea would be to create a Legacy Cell with MS-20-Polysix-Wavestation-M1 MonoPoly and ARP Odyssey

  • Avatar
    Jestermgeeproductions

    "Please login to KORG ID and click “Registered Products”, Legacy Cell download link should be there. About Dll problem, could you please submit the bug report on the top page? We will help you in detail."

    Yes this is not detailed in the email that is sent to customers. It is hard to locate where to download these from ones account. The email has links but does not show Legacy Cel.

    The issues have been resolved with the latest installer. The issue was mainly due to the fact the installer did not give the option to install the DLL to a specified path and was not showing the 64bit plugins for me to relocate.

    The emails need to be updated with the latest software links and also a lin k to your account for future downloads would be helpful too.

    A "Unified Installer" should really be considered to install the whole collection in a single install so it's a little easier. Much less painful than the old korg.net method though.

  • Avatar
    Joergmoeken

    Korg Support told me "The Legacy Cell download link should be found in the MDE-X item in KORG ID product lists" They send a direkt link and this worked fine for me.

    I have a question which to all Korg Users who work with LiveProfessor2 (AudioStröm): Is here somebody who work with this Software togester with LegacyCell? My problem is, that LiveProfessor2 goes down when I try to integrate LegacyDell in.
    Is there a solution. I also asked the programmer a couple of month before, but he did not find a way to solve this problem till today.

  • Avatar
    Lance Abair

    This is a joke. I need to speak with a human being who is qualified to answer my questions. I've had the Legacy Collection since the very beginning.

  • Avatar
    Jens Barth

    I can not register one of my plugins to my account. Wavestation tells me, that the product code was already used, bravo Korg. Please submit a working code. I neve saw such a weak performance.

  • Avatar
    Korg Ben Kornucopia

    Dear Korg,

    I am confused about the ordering/migration process from the old KLC to the new Korg Collection. On my page on korguser.net it says~:

    "In order to proceed with the purchase procedure at the KORG Shop, input of coupon code is required. Also, although the price will be displayed, it will become free by entering the coupon code."

    I input the code as instructed, and it was accepted as valid but the price does not change at any stage. Does the discount only apply once I press the 'Place Order' button?

    Kind regards,
    Ben Ward

  • Avatar
    KORG app

    Hello Ben,

    Do you try to use the coupon for "KORG Collection - Special Bundle Upgrade for Legacy Bundle?" This is paid upgrade, so price is not changed even if you entered the coupon. This product can be purchased by only using the coupon.

  • Avatar
    Dave Ashford

    I upgraded but only 1 plugin asked for the licence code and only this one shows in the 'authorised products' at KORGID.

    Also, some of the products have odd information when clicking the 'about' option. e.g.. my Wavestation shows : Host: Wavestation version 1.3.1, Core: Wavestation version 1.7.2.

    It seems odd when some of the other products show host and core as both latest versions.

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