KORG app Help Center

I haven't used my Mac for a while. Now, the Bluetooth pairing fails, and doesn't recognize the device.

The maximum number of KORG Bluetooth MIDI devices that can pair with is 4. Some devices may have been paired while you haven't been using your Mac for a while, and might have exceeded this limit.
Please refer to the "I can't connect the microKEY Air even though it appears on the Bluetooth MIDI list on my Mac."

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    Enrique Espinosa

    This is frustrating! Please help!! Please read carefully.
    I have a microKey Air 37 up-to-date with firmware 1.04 and a nanoKey Studio up-to-date with firmware 1.08.

    I have a 12.9 inch iPad Pro 2nd gen, a MacBook Pro 15" 2018 and an iMac 27" late 2015. I just installed simultaneously Catalina, up-dated it, installed Logic from the App Store, and the Bluetooth Midi Connect App also from the AppStore, I re-installed this last app on the iPad running iOS13, and here is the behavior of both KORG controllers on each Apple devices:

    NanoKey Studio bluetooth connection works fine on the iPad and the iMac, but on the MacBookPro it disconnects as soon as I run Logic. It works with Korg Kontrol Editor, though. On the iPad I'm using a KORG piano module app to test it.

    MicroKey Air bluetooth connection works fine only on the iMac. On the MacBookPro, it disconnects as soon as I run Logic, the same way as the nanoKey studio does. When I try to connect it in the iPad it detects it, but the connection never happens.

    Both devices work fine via USB, but I bought bluetooth controllers to use them wirelessly. By the way, a year ago the controllers use to work properly on any of these devices.

    Any suggestion from KORG to troubleshoot these issues? Please Help!

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